FAQS
Where are you located?
Call us: (951) 734-3430
What are your business hours?
We are open Monday, Tuesday, Thursday, Friday 9:00am to 5:00pm and Wednesday, Saturday 9:00am – 2:00pm. To better assist you, we require you to schedule an appointment if coming in on a Wednesday and Saturday. We are closed on Sunday.
Do you have a showroom?
Yes. Most of our inventory is available for viewing in our showroom, which is open during our normal business hours. Our associates would be happy to guide you in your selection of our rental products and services.
How do I place an order?
When you are ready to place your order, simply call our office at (951) 734-3430 or select the “Request a Quote” option on our webpage. One of our associates will check availability, go over pricing and answer any questions or concerns you may have at the time of ordering. Reservations require a 25% non-refundable deposit and the understanding of our rental contract. Full payment is required 5 days prior to delivery.
Do you deliver or do I have to pick them up?
Both options are available. Please contact us for more information regarding delivery fees within our service area.
What are your hours of delivery and pickup?
Normal delivery hours are between 9:00am and 5:00pm. Please note that there might be occasions where we may have trucks out later than 5:00pm due to weather or traffic delays, or other unforeseen reasons.
Please note that scheduled time deliveries are available on a limited basis at an additional cost, and must be pre-arranged.
Will you setup and teardown the rental equipment?
Setup and teardown of orders must be pre-arranged for at an additional cost. Items that require assembly such as stages, heaters, and dance floors (most sizes) include setup and teardown in the rental rate.
What is the damage waiver?
The damage waiver is 8% of your item total, covers normal wear and tear, and is non-refundable. It is required on all rental items. This fee does not cover lost items, damage due to gross negligence or non-included cleaning charges.
Do I need to clean the rentals before returning?
Most items, No. However, when renting china, glassware, and/or flatware, we ask that you RINSE and remove any excess debris and return them to the crate they came in. A minimum of $25 per crate cleaning fee will be added and automatically charged to the card on file.
Linens must also be free of food, confetti and left dry. We ask that you do not fold or bag any wet or damp linen to avoid mildew. Any linens damaged with mildew will be charged full replacement cost.
Is there an after hours number in case of emergency?
Yes. If an emergency concerning your existing rental order arises during non-business hours, someone on our staff is only a phone call away on our emergency after hours line (951) 751-9022.
What is your cancellation policy?
The initial 25% deposit is non refundable. No additional cancellation fee will be charged if orders are cancelled at least 7 days prior to the scheduled delivery date. Orders cancelled 2 to 6 days prior to the scheduled delivery date will incur a cancellation fee equal to 50% of the total invoice. Orders cancelled one day prior to scheduled delivery will incur a cancellation charge equal to 100% of the total invoice.
